customer service


Dealing with the 4 Basic Types of Customers for your e-Business

If you want to appeal to different types of customers, you need to understand what makes them tick. There really is no one way to deal with a customer. Every customer thinks differently, has their own set of preferences and makes decisions in a unique way. In order for a business to thrive in an ever-changing marketplace, it helps to know how to approach different customer segments that have a specific set of personality traits. By having a good understanding of what goes on in the minds of different types of customers, you can design a more effective approach across multiple different platforms. The 4 Main Types of Customers While […]

2018/12/07 08:00

WhatsApp Business 101: What You Need to Know to Get Started

Thinking about using WhatsApp Business to enhance your customer experience? This is what you need to know. There are currently over 1.5 billion people using WhatsApp and over 60 billion messages are being sent every day. There’s definitely no denying that this is one of the most popular apps in the world, which is why it only makes sense for businesses to use it to reach out to their customers too. More and more marketers are discovering how beneficial messaging apps are for providing customers with a more personalized experience and are choosing to embrace opportunities like WhatsApp Business to enhance their customer journey. A report by Pew Research Center showed […]

2018/09/12 08:00

Tips for managing and implementing feedback from your customers’ customers

As a business that provides white label solutions, your primary focus is generally on finding new customers who have a need for your product and making sure that they’re happy with your solution. What many white-label solution providers tend to forget about is that the opinions of your customers’ customers matter just as much. Customer feedback is what’s going to help your business address any shortfalls and expand. However, to do this effectively, all customer feedback needs to be taken into consideration. Satisfying clients and end clients White-label solutions providers have to take a slightly different approach to do business because they need to take the goals of two different […]

2018/09/03 08:00
< Previous
Next >